Lightsabers not included. Sorry. Not really.
Cancellations & Last-Minute Doubts
Had a moment of clarity (or panic)? Changed your mind? You’ve got 2 hours from order placement to cancel or modify. After that, we’re probably already battling our printers like it’s a boss fight in a glitchy Sega Genesis game console— so yeah, you’re locked in. Stuck with us now, kid.
Custom Orders: The Point of No Return
Custom prints (especially ones based on your STL files) are final sale once production begins. We can’t un-print the time. We can’t un-melt the filament. And no, we don’t have a rewind button— we’re not faraway princes with messy desert hair and magical daggers that rewind the Sands of Time (IYKYK, looking at you ladies. Jake Gyllenhaal anyone? We all remember that movie). BUT- if we mess up (print failure, wrong item, or it arrives looking like it crawled out of the Uncanny Valley) send us a photo within 7 days of delivery, and we’ll either reprint it or refund it. That’s our version of a cheat code (cause if you ain’t cheatin’, you ain’t tryin’)
Not Custom? Not a Problem
If you bought our non-custom items (you know, the ones we made for the general chaos-loving public):
- You have 14 days from delivery to return it
- Item must be unused, undamaged, and in original packaging
- Return shipping is on you- unless something’s wrong, in which case, contact us first and we’ll talk through it like adults (or as adult as a couple of millennials can be at this point. Rock paper scissors may also be introduced as alternative resolution.) If you ordered the wrong color- no refunds, no take backs. Tag, you’re it on this one. Sorry, friend.
- Original shipping charges are non-refundable unless it was our error.
- If it comes back covered in glitter, regret, or weird smells— we’re not refunding it. And, yes we might hand it off as revenge against the recycle man. Not sorry.
Return Time Expectations (a.k.a. Bullet Points of Judgment)
- Cancel Order- Within 2 hours
- Full refund if we haven’t started printing. No return shipping needed.
- Custom order (no defect)- Final Sale
- Once production starts, that filament is committed. No refunds, no exchanges, no take-backs.
- Custom Order (our error)- 7 days
- If we messed up the print, send pics (or it didn’t happen, jk. No really.) We’ll reprint or refund and you can do whatever you want with the defect, send it to Krampus as a Merry Crisis holiday tribute for all we care. We don’t ghost people (even during spooky season, aka the best season)
- Non-Custom Return (unused) 14 days
- Must be unused and in the original packaging. You cover return shipping. We don’t refund the shipping costs. Time travel’s not included and we can’t unship the past. Tragic, we know. (Again, we’re not weirdly attractive Persian princes here.)
- Damaged in Shipping/Defective- 7 days
- Report the damage fast. Pics required. We’ll replace or refund on our dime. Gremlins can’t win!
Starting a Return (a.k.a. Side Quest)
To begin your noble journey:
- Email support@3pitbullstudio.com with your order number, a summary of why returning (Explain yourself, Sir!), and photographic proof
- We’ll reply with instructions
- Ship it back if eligible
- We’ll process your refund (item cost only, unless we messed up) within 10 business days of receiving it.
What We Can’t Take Back (Sorry Not Sorry)
We do not accept returns on:
- Custom Orders (once in production)
- Opened or used non-custom items
- Items without packaging or order details
- Anything returned after the deadline (As my dad used to say: “Ooh, sorry—too slow.” That’s you now, minus the gentle forehead bop that used to reset my brain to ADHD Level: Feral. Hopefully.)
TL;DR (Too Lazy; Didn’t Refund)
- Custom = Final
- Non-Custom = 14 days (unused)
- Defective= 7 days (send pics)
- Shipping = Not refunded
- Our screw up = We fix it
- Your screw up = Thanks for the laugh